Information

Have a question you can’t find the answer to? We’ve got you covered with festival information and answers to frequently asked questions.

Festival Information

  1. Festival Dates and Hours
  2. Festival Map
  3. Box Office Location and Hours
  4. Wristband Activation
  5. Security Screening & Entry
  6. Exit & Re-entry
  7. Allowed & Prohibited Items
  8. Lockers
  9. Are Children Allowed at the Festival?
  10. Service Animals at FPSF
  11. Houston Eats Food Vendor Application
  12. Join The FPSF Hype Crew
  13. Safety & Medical
  14. Lost & Found
  15. Contact The Festival
  1. Festival Dates and Hours

    FPSF takes place June 3-4, 2017 at Eleanor Tinsley Park in Houston, TX. The festival hours are 11am-11pm on Saturday and 11am-10pm on Sunday.

  2. Festival Map

    The 2017 FPSF Map will be available soon.

  3. Box Office Location and Hours

    Fans will be able to pick up their wristbands beginning on Thursday, June 1st at our off-site Box Office. Once the festival begins, we’ll have an on-site Box Office. Check out the hours and locations below.

    Off-Site Box Office (before the festival only)
    Hyatt Regency Houston (Sandalwood Room – 4th Level)
    1200 Louisiana Street, Houston, TX 77002

    Thursday, June 1st – Friday, June 2nd
    12pm-7pm CT

    Festival Box Office
    Located at the corner of Bagby St. & Dallas St. in front of the Heritage Society Museum

    Saturday, June 3rd
    9am-10pm CT

    Sunday, June 4th
    9am-9pm CT

  4. Wristband Activation

    Wristbands will ship 2-4 weeks prior to the festival. Once you get yours, activate your wristband at fpsf.com/wristband.

    Have questions? Contact Front Gate Tickets at www.frontgatetickets.com or by calling (888) 512-SHOW (7469).

  5. Security Screening & Entry

    For the safety of everyone entering the festival, all patrons are subject to a full and complete search prior to entry.

    Please review the Allowed & Prohibited items list for a stress-free entry process.

    By purchasing a ticket, you agree to submit to a full body pat-down and metal detector search before entry. If you would like to be screened by security personnel of your same gender, please let security personnel know prior to the search process. Screening of children will always take place with the consent of a parent or guardian. Families are encouraged to use our dedicated Family Entrance, which is tailored to children and families.

    All bags will be searched before entry. To speed up entry, leave your bags at home, and take advantage of our express entry lanes.

    Persons that refuse to comply with the search policy will be refused entry into the event.

    At any time during the entry process if you have questions, ask for assistance from Festival Staff located at the front gates.

  6. Exit & Re-entry

    All Passholders are allowed to enter and exit the festival as needed up to 3 times per day. You must be scanned upon exit at the gate in order to re-enter that same day.

  7. Allowed & Prohibited Items

    PLEASE NOTE: Smoking and tobacco products are prohibited at the festival.

    Guests and their belongings are subject to search upon entry or re-entry. You can help keep the lines moving quickly by leaving large bags at home.

    The following items are ALLOWED:

    • Backpacks (Standard school sized. No frames or camping gear)
    • Binoculars
    • Blankets, Sheets, Towels
    • Strollers
    • Cameras (basic point and shoot consumer-grade cameras) without detachable lenses and other accessories (monopods, selfie sticks, tripods, GoPro mounts, and other attachments are not allowed)
    • GoPro cameras without accessories
    • Sealed sunscreen lotion (no aerosol containers)
    • Empty hydration packs and water bottles (plastic or aluminum) Max size 36oz. for Yeti type hydration rambler
    • Water – you may bring two factory sealed bottles of water (up to 1 liter each) and refill them throughout the day at our free water filling stations
    • Physician-prescribed medication that is not expired (must show physician’s prescription and consult with a safety officer upon entry)

    The following items are PROHIBITED:

    • No E-Cigs or Vaping devices
    • Aerosol containers (including sunscreen and personal beauty products)
    • Any and all professional audio recording equipment
    • Any and all professional video equipment – no video recording will be allowed
      • Professional cameras (any camera with the option to detach a lens)
      • Any and all camera accessories, such as selfie sticks, tripods, monopods, go pro mounts and attachments, detachable lenses, or other commercial equipment
    • Drones or any other remote flying device
    • Totems, Flags, Banners
    • Coolers of any kind (exceptions may be made for medical use)
    • Framed backpacks
    • Hammocks
    • Glass and metal containers of any kind
    • Firearms, explosives, and weapons of any kind (including pocket knives, pepper spray, fireworks, etc)
    • Illegal and Illicit substances of any kind
    • Drugs or drug paraphernalia
    • Outside food or beverage (including alcohol) of any kind, except 2 factory sealed bottles of water (up to 1 liter each)
    • Umbrellas
    • Professional-grade radios or walkie-talkies
    • Pets. The Houston Parks and Recreation Department regulations prohibit dogs, amphibians, reptiles and snakes that may or may not be considered dangerous. Therefore, we require the ban of all such animals. This does not include Service Animals or other animals that provide assistance to patrons with disabilities.
    • Skateboards, scooters, bicycles, wagons, carts (including red wagons) or any personal motorized vehicles
    • Tents, canopies, or shade structures of any kind
    • Unauthorized/unlicensed vendors are not allowed. No unauthorized solicitation and materials including handbills, flyers, stickers, beach balls, give-aways, samples, etc.
    • Large chains or spiked jewelry
    • Bicycles inside the festival grounds (free parking is available near festival entrance)
    • No Chairs of any kind
    • No Inflatable furniture (rafts, chairs, etc.)

    *SUBJECT TO CHANGE

  8. Lockers

    2-Day Lockers are now available. Fans will have unlimited access to their locker during festival hours, and each locker comes with a universal cellphone charger inside. Reserve yours here.

  9. Are Children Allowed at the Festival?

    Children 8 and under get in free with a ticketed adult.

  10. Service Animals at FPSF

    Animals and pets are not allowed within the festival grounds. Service animal inquiries can be sent to access@fpsf.com.

  11. Houston Eats Food Vendor Application

    The 2017 Houston Eats Application is available here.

    The FPSF food court is getting a makeover! Newly titled Houston Eats, we have partnered with Terrence Gallivan & Seth Siegel-Gardner of The Pass + Provisions to curate the vendors and bring out the best the city has to offer. From local faves to regional cuisine, our diverse food lineup will satisfy all of your festival cravings, along with vegan, vegetarian, and gluten-free options. What more could you ask for?

  12. Join The FPSF Hype Crew

    Want to go to FPSF for free? Join the FPSF Hype Crew now! Sell 5 tickets to get a free 2-Day GA Ticket for yourself, or sell 15 tickets to earn a free 2-Day VIP Ticket.

  13. Safety & Medical

    We make every effort to create a safe and secure environment on the Festival grounds. On-site security and emergency medical staff will be available at the festival. If you need any assistance, go to the medical tent, or look for a police officer or Festival staff member.

  14. Lost & Found

    If you lost an item at the festival, please contact NRG Park.

    Guests must call before coming to NRG Park to pick up any lost items to verify that the item has actually been turned in. To request information on a lost item, please call 832.667.1714.

  15. Contact The Festival

    General information and questions:

    Inquiries regarding purchased tickets and wristbands:

    Questions regarding our ADA and Accessibility program:

    Become a FPSF Sponsor:

    Become a FPSF Vendor:

    Press & Editorials Inquiries:

    Marketing & Media Partnerships:

    FPSF and Front Gate Tickets are ready before, after, and during the festival to answer any of questions or concerns you might have. Please have patience- we receive a large number of emails each day and will answer questions in the order in which they are received.

Before Buying Tickets

  1. Ticket Types Available
  2. Ticket Protection
  3. Craigslist, StubHub & Scalping
  4. Legal Information
  1. Ticket Types Available

    General Admission 2-Day Ticket – Enjoy both days of FPSF
    VIP 2-Day Ticket – All the access of a General Admission Ticket with additional perks
    Platinum 2-Day Ticket – The ultimate way to do FPSF. All the access of a Fancy Pants Ticket with exclusive perks

    Purchase your Ticket on our Tickets page for more information.

  2. Ticket Protection

    We now offer 100% ticket protection in the event that you cannot attend the festival for a covered reason. The cost is 9.2% of the ticket price and can be added to your order during the purchase process. For additional information on Secure Ticket, please refer to Front Gate Tickets’ Ticket Protection page or call (888) 512-SHOW (7469).

  3. Craigslist, StubHub & Scalping

    While Craigslist, eBay, StubHub, VividSeats or any broker site may appear to save you cash and allow access to the festival, many of these are either already used or are counterfeits.

    If you want 100% confidence in your ticket purchase, you should only purchase your tickets on our Tickets page or frontgatetickets.com to purchase your tickets every single time. Also, in the event of a festival cancelation, your tickets will only be refunded when purchased through our Tickets page or frontgatetickets.com.

    Often times people will try to sell their wristbands to others if they cannot attend a certain day. Unfortunately, the removing of a wristband automatically voids it. Security will check every wristband to assure it has not been removed and replaced. In doing so, you will be escorted directly from the festival grounds.

  4. Legal Information

    FPSF is a rain or shine event.

    Ticket is for FPSF, not for a specific artist. Artists and schedule subject to change without notice. Artist cancellation is not grounds for refund. The ticket is a revocable license for the time/date listed on the ticket.

    “Management” means C3 Presents, LLC, and its affiliates. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by Management. Persons entering the facility are subject to search for contraband. Ticket user bears all risks of personal injury incidental to the event, whether occurring before, during or after the event. Ticket user bears all risks, including cancellation of the event and of inclement weather. The resale or attempted resale of the ticket for a price higher than that appearing on the ticket is prohibited and if discovered will result in the ticket being voided without refund. The ticket may not be used for advertising promotion (including contests and sweepstakes), or other trade purposes without the express written consent of Management. Ticket user consents to Management’s use of their image or likeness incidental to any video display, transmission, or recording of the event.

After Buying Tickets

  1. Box Office Location and Hours
  2. Wristband Shipment Info
  3. How Do I Upgrade to a VIP Ticket?
  4. Questions About An Order Already Placed
  1. Box Office Location and Hours

    Fans will be able to pick up their wristbands beginning on Thursday, June 1st at our off-site Box Office. Once the festival begins, we’ll have an on-site Box Office. Check out the hours and locations below.

    Off-Site Box Office (before the festival only)
    Hyatt Regency Houston (Sandalwood Room – 4th Level)
    1200 Louisiana Street, Houston, TX 77002

    Thursday, June 1st – Friday, June 2nd
    12pm-7pm CT

    Festival Box Office
    Located at the corner of Bagby St. & Dallas St. in front of the Heritage Society Museum

    Saturday, June 3rd
    9am-10pm CT

    Sunday, June 4th
    9am-9pm CT

  2. Wristband Shipment Info

    Wristbands will ship 2-4 weeks prior to the festival.

    If you have not received your wristband(s) 72 hours prior the start of the festival, please contact our ticket provider, Front Gate Tickets or call 888.512.SHOW (7469).

  3. How Do I Upgrade to a VIP Ticket?

    If you’d like to upgrade your FPSF tickets in advance, please contact our ticketing partner, Front Gate Tickets, for assistance at http://support.frontgatetickets.com or call 888.512.SHOW (7469), and have your original order number and information handy.

  4. Questions About An Order Already Placed

    If you’ve already purchased tickets and need to change your shipping address, want to know the status of your order, look up your order history, or have a general question about your order, please contact our official ticket provider Front Gate Tickets or call (888) 512-SHOW.

VIP & Platinum Tickets

  1. VIP & Platinum Information
  1. VIP & Platinum Information

    Click here to view FAQs regarding VIP & Platinum Tickets. If you’d like to learn more about what’s included, check out our VIP & Platinum Experience page.

    Questions about upgrading your ticket? Visit our Upgrades FAQs page for more information.

Wristband Info

  1. Official Wristband Policy
  2. Lost or Stolen Wristband
  3. Removing Your Wristband
  1. Official Wristband Policy
    • All wristbands will be mailed. No hard tickets or Print Pass option will be available.
    • All sales are FINAL – no refunds and no exchanges.
    • Only wristbands purchased through Front Gate Tickets are valid. If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.
    • Wristbands MUST be worn for entry into the Festival.
    • Wristbands MUST be worn securely on wrist and cannot be slipped on and off.
    • Wristbands must be scanned upon exit at the gate in order to re-enter that same day.
    • Wristbands are NON-TRANSFERABLE, NON-EXCHANGEABLE and NON-REPLACEABLE.
    • Do NOT remove, stretch or tamper with your wristband in any way or you will not be allowed entry.
    • Subsequent and/or multiple presentations of a counterfeited wristband are VOID and will be seized by Festival security staff.
    • If your wristband is removed by Festival security/event staff for any reason, it WILL NOT be replaced.
    • All Passholders must pass through security and are subject to bag inspection. Prohibited items will be confiscated by event staff.
    • The festival takes place rain or shine.
    • THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS WRISTBAND POLICY.
  2. Lost or Stolen Wristband

    If your wristband has been lost or stolen, please contact our ticket provider, Front Gate Tickets or call 888.512.SHOW (7469) in advance of the festival.

  3. Removing Your Wristband

    Once the festival concludes and you’re ready to remove your wristband, safely cut at the end where the cloth strap is sewn onto the clasp, so it will pull through easily without damaging the strap, the clasp, or your fingers!

    Remember to keep your wristband on during the event days. Do not remove your wristband until you plan to leave the festival for the final time.

    For questions on how to care for or appropriately wear/remove your wristband, please visit Will Call or Ticket Help tent near any entrance at the festival.

MyFest

  1. What Is MyFest?
  2. What Is the Difference Between "E-List" And "MyFest"?
  3. What Happens If I Don't Create A MyFest Account?
  4. How Do I Sign In To MyFest?
  5. What Can I "Add" To MyFest?
  6. What Is The Music Player?
  7. Additional Questions About MyFest
  1. What Is MyFest?

    Creating a MyFest account today gives you access to the festival all at your fingertips. Once the festival schedule is available, you can prepare the festival by creating a customized schedule based on the artists you want to see, and share with your friends so you can plan beforehand together.

  2. What Is the Difference Between "E-List" And "MyFest"?

    MyFest is how you customize your entire FPSF experience from which artists you want to see, and when you’re going to see them. Anything you add will be added to your customized MyFest on fpsf.com.

  3. What Happens If I Don't Create A MyFest Account?

    Basically, you can continue to use the entire site, listen to the music player, learn about bands, see when they are playing, participate in contests and all that jazz without ever interacting with MyFest. But you’d be missing out (and who wants to do that?). Signing up for MyFest lets you customize and compare your ideal festival weekend and keeps you up-to-date with what’s happening during the weekend. Signing up for MyFest does not sign you up for our e-mail list.

    And no, signing up for MyFest doesn’t mean we’ll bug you with unwanted updates. You’re in control and you can customize as much as you want to.

  4. How Do I Sign In To MyFest?

    You can access MyFest by clicking on the horizontal bar at the top of the page. Simply click on the “MyFest” button. For first time users, you’ll be instructed to create an account.

    The MyFest bar lives on every page and will keep you signed in once you log in. So you can go explore artists and craft your schedule, and always have access to your MyFest from every page.

  5. What Can I "Add" To MyFest?

    Anything that has a “+” or “+ ADD” button. This can include, but not limited to:

    • Bands on the Lineup Page
    • Individual Artist Pages
    • Set Times from the Schedule Page

    Keep an eye out for the “+” or “+ ADD” and make sure to click that button. Once you add something to MyFest, you will see the green bar on the left light up. This means your time has successfully been added to your MyFest so that you can stay updated with special notifications.

    You can always remove something from MyFest as quickly as you can add it. Just look out for the “-“ or “- REMOVE” button.

  6. What Is The Music Player?

    The music player is a collection of Soundcloud tracks from artists appearing at FPSF. It will stream continuously as you navigate throughout different pages of the website. You can activate the player without being signed into MyFest, either by clicking the play button on the bottom of the page, on the Lineup or Schedule Page or any Band’s Page.

    Want to see the whole playlist and explore new artists? Click the up arrow button on the left side of the music player bar to see the whole list.

    We chose Soundcloud to source all music tracks so that the artists could decide what music they wanted to share and so you wouldn’t have to create any other accounts to listen to it. As more artists add tracks to Soundcloud, we’ll add them to fpsf.com.

  7. Additional Questions About MyFest

    Contact us at info@fpsf.com for any questions not answered here and we’ll help you out! Please be patient – we receive many emails and will answer them in the order received.

Sponsors

  1. How Do I Become A Sponsor?
  1. How Do I Become A Sponsor?

    Interested in contributing to the fan experience at this year’s festival through sponsorship? Please contact Casie Latimer with inquiries.

    If you’re interested in becoming a vendor, please email vending@fpsf.com.

Be A Part Of The Fest

  1. Houston Eats Food Vendor Application
  2. Join The FPSF Hype Crew
  1. Houston Eats Food Vendor Application

    The 2017 Houston Eats Application is available here.

    The FPSF food court is getting a makeover! Newly titled Houston Eats, we have partnered with Terrence Gallivan & Seth Siegel-Gardner of The Pass + Provisions to curate the vendors and bring out the best the city has to offer. From local faves to regional cuisine, our diverse food lineup will satisfy all of your festival cravings, along with vegan, vegetarian, and gluten-free options. What more could you ask for?

  2. Join The FPSF Hype Crew

    Want to go to FPSF for free? Join the FPSF Hype Crew now! Sell 5 tickets to get a free 2-Day GA Ticket for yourself, or sell 15 tickets to earn a free 2-Day VIP Ticket.

Media & Press

  1. Press and Editorial Information
  2. Marketing & Media Partnerships
  1. Press and Editorial Information

    The 2017 FPSF Press Application is available here. Visit our Press page for more information.

  2. Marketing & Media Partnerships
    For Marketing and Media Partnerships inquiries, please email Brooke Leal.